JLR Way Operational Administrator Update

An overview and benefits of new features coming in the JLR Way



Presenter - Jon Hay

What have we been up to?

There has been a burst of new changes and features throughout the JLR Way portal

  • - New Consultation process feature
  • - Revised Approval process and crowdsourcing
  • - Daily, weekly and monthly summaries of your content
  • - End user portal improvements

New Consultation Feature

Pre-approval consultation has been taken beyond simply asking individuals to review a document.

Engagement and collaboration is are the forefront of the new consultation ideology


Starting a Consultation

A new consultation can be started from the button previously used to request a review


The Consultation Interface

All Process, Procedure and Policy documents must go through a consultation before they can be sent for approval

Live Demo

Changes to the Approval Process

Gateway approval responsibility has been shifted to the responsibility of the content owner rather than the Operational Administrator

The Role of the Operational Administrator

Operation Administrator's are now included in all consultations started against their function by default

Operation Administrator's still have full visibility of the document throughout it's lifecycle

Why is this a good thing?

  1. The process reduces the workload of the Operational Administrators and puts the responsibility back with content owners
  2. Operational Administrators are involved at a much earlier stage and have greater visbility of document development
  3. It becomes easier to prioritise your time against complex documents and waste less time approving minor documents

Approver Suggestion
& Crowdsourcing

Content authors can now get suggestions for who should be approving their document

Additional approvers can be added to the database by content authors

Using the Suggestion Tool

Approver suggestions can be accessed via a new button located next to the Approvers field

From here you can get suggestions based on the selected Owning Function

Live Demo

By adding an approver not currently in the suggestion list you will be asked if you wish to contribute this person to the database

Content Rollup Notifications

As part of a wider reporting and metrics strategy we have introduced daily, weekly and monthly content rollup emails

Intially targetting content authors and Key Work System/Process owners

The Monthly Rollup

Once a month every content author will get a summary of their documents that are entering the review period

The report breaks content down into these categories:

  • Documents approaching the 40 day review period
  • Documents 21 to 40 days from its review date
  • Documents 6 to 20 days from its review date
  • Documents 5 days or less from its review date
  • Documents overdue for review

The Monthly Summary
The Visuals (Mock Data)

The Daily Rollup

The daily email will only be sent if a content author has a document that is 5 days from the review period

The content author will not be notified again for that document (e.g. the following day) until the next review

The email visuals are similar to the monthly summary as a list of documents

The Weekly KWS/KWP Rollup

Key Work System and Key Work Process owners will be notified once a week about content published against their KWS/KWP's

They will get an rollup broken down by KWS/KWP and then broken down further into document type

he Weekly KWS/KWP Rollup
The Visuals (Mock Data)

New Portal Features

Document Variants

The portal now supports document variants; the variants could be language, location, etc.

Clicking a document that has variants will give ask you which one you wish to view

  

Related DocumentsBetter, Faster, Stronger

Related documents have been expanded to be broader than just working instructions

Documents are now grouped into:

  • Related Documents
  • Also See Documents

Any document in the JLR Way portal can be associated to any other document via it's reference number

Global Result Limiting

Let's be honest, it's very rare to click through more than 2-3 pages of results

You can now limit the number of results that come back when searching for documents

If you set the limit on one page it will save that setting for all other pages


THE END